In order to ensure continued and improved satisfaction of our customers and compliance with legal requirements, Transport S. Luis, strive to:

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* Find a good company image to your customers.

* Find quality in the services it provides, in order to promote the satisfaction of its customers and its competitive advantage.

* Encourage employee participation in quality improvement processes.

* Promote continually Quality in all processes and the management of the Company to achieve progressively a positive evolution of the objectives of quality and results of the Company.

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Exclusions

The Transport S. Luis Ltd considers that the requirement 7.3 - Design and development of the NP EN ISO 9001:2008 is not applicable, since in the normal course of its business at any stage is conceived and / or developed product / service and the requirement 7.5. 2 - Validation of processes for production and service provision, since the TSL in its daily service can always check and monitor the resulting output, without having to wait for the service to be used.

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Document Structure

The company Transportes S. Louis, documentary presents a framework based on Process, in essence - as the normative approach recommendation. Based on a Quality Policy, participated and understood by all, were defined and in line with the eight normative principles, seven processes that underpin the whole system mounted.

Thus was established a Case Management System, which addresses all the strategic issues, decision making, goal setting and resource availability. There followed a Process Resource Management, which are discussed, analyzed and treated all allocated to human resources needs of the company, ranging from the performance evaluation of each employee to fulfill their needs for growth and integration as professionals. Because maintenance is a key sector of the organization, was also defined a Process Maintenance Management. Providing service to national and international transport process is managed by the Management of Service Delivery, and for this work are also defined a Process of Commercial Management, Process Management and Process Management Customer Shopping.

All Quality Management System aims to develop the company in general. To better analyze and evaluate future interventions, was defined as a Process of Economic Management - Financial.

All results generated by this system, whether data, incidents, complaints, needs and expectations of customers, among others, are organized according to a methodology defined in Procedure Control of Nonconforming Service and Preventive and Corrective Actions.

The whole system mounted, shall be governed according to the rules and generates documentary records. Therefore, to define the methodology for monitoring these is set a Procedure Document Control and Quality Records.

And as one of the ways to monitor and improve the Quality Management System is assembled through internal audits - which are seen as added value in this company - is also defined a procedure for internal audits.